Smart omnichannel order management strengthens Emakina Group’s ecommerce services

Brussels, Sydney, Emakina Group, the independent digital agency group and Fluent Commerce, the leading order management platform,  today announced a new strategic partnership. 

The partnership with Fluent Commerce gives international retail clients of all agencies in Emakina Group integrated fast and highly flexible order delivery management on all major connected ecommerce platforms, allowing them to further grow their business and brand value. 

Rapid omnichannel orchestration allows customers to buy, pick up, return or change their order across all points of sale, registered third party locations and lockers. Stores become mini distribution centres, where teams smoothly manage deliveries, orders, customer collections and returns – and never miss a sale.

This distributed availability and network fulfilment helps brands and retailers to handle orders more consistently and flexibly, reducing stock and dropped sales, saving time and money. Delivery distances also go down, minimizing the impact of transport on the environment.

Brice Le Blévennec, CEO of Emakina Group:

‘We are committed to developing rich user experiences, crucial in every retailers’ strategy. Convenience in managing orders is a major yet often underestimated factor in this process, so we’re excited about this new partnership with Fluent Commerce, that brings together the best in ecommerce and order operations.’

Rob Shaw, Managing Director for Europe and the Middle East of Fluent Commerce adds:

‘As respected experts in digital marketing, Emakina Group's agencies have designed and implemented many first-class commerce solutions on many platforms, engaging millions of customers. Our partnership adds a highly qualified international agency group to our network, with expertise across multiple markets to efficiently integrate our order management solution into all major ecommerce platforms.’

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About Fluent Commerce

Fluent Commerce is a cloud software company focused on smart order management for omnichannel merchants. The Fluent Order Management Cloud Platform is cloud native, fully managed and code-free. It includes the essential components for unified commerce: Distributed order management, in-store tooling, inventory & location management, customer service, fulfilment optimization and reporting. This enables retailers and brands to rapidly drive up revenue, drive down costs, and win the convenience battle.

Fluent Commerce works with global and regional brands such as Australia Post, eBay, French Connection, JD Sports, Samsung, Target, and Woolworths.