Overload to Customer Service 1.0

Supporting your business

How to Cope with Increased Demand to your Customer Service Team

COVID-19 has a major impact on all our lives, and on the way we do business. Things are moving fast and retailers need to be able to react quickly. With stores closing and many of us in partial or full lockdown, your online business has never been more important.  This has lead to additional pressure on customer service as customers try and find answers resulting from the changes and uncertainty (where is my order / when will this product be available / how do you ensure a safe delivery / …)

In this playbook Emakina will share a set of solutions to cope with increased demand to your customer service team through optimised or new processes, tools, features and channels.