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Loyalty & Engagement

In saturated markets, customer loyalty often makes a decisive difference. Emakina will work with you to implement a customer loyalty programme that fits your brand and inspires your target group.

How do customers become loyal customers?

Acquiring new customers is 5 to 25 times more expensive than retaining existing ones. Surely every marketer has heard this before, but what makes people loyal  buyers or even brand ambassadors?

The answer: a strong relationship between you and your customers. Of course there are countless ways to get in touch with them. There are hardly any limits to creativity thanks to today's technology. But the decisive difference is a well thought-out Customer Journey with touchpoints that inspire your customers.

Do you already have a loyalty programme but want to digitise it? Emakina will work with you to implement a loyalty programme that exceeds your customers’ expectations. From conception to technical implementation and go-live, we work side by side with you to find the perfect solution.