Aligning shopping processes with creative automation

Salesforce Cloud Solutions

COVID-19 has a major impact on all our lives, and on the way we do business. Things are moving fast and retailers need to be able to react quickly. With stores closing and many of us in partial or full lockdown, your online business has never been more important. Salesforce Marketing, Service and Commerce Clouds offer many features which can help you address some of the challenges you are facing. 

This playbook highlights some of the more interesting solutions you can implement to help you provide personalised customer journeys tailored to the current circumstances. 

This playbook shows possible solutions for:

• Marketing Cloud
• Service Cloud
• Commerce Cloud
• Cross-Cloud Solutions