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Service design

Make your services and products desirable, useful and enjoyable to stay in demand and stand above the competition.

“Success cannot be achieved without serving other people”

Are you giving users what they want, in exactly the way they want it?  We advise clients on how to make their services and products desirable, useful and enjoyable. This may be studying and improving existing services or helping to create new ones from scratch. 

At Emakina, we look at every interaction between an organisation and its users, beginning with their initial need or motivation. People don’t want a drill, they want to hang art and photographs. On a deeper level, they want to personalise their environment so that it feels like their own space. 

Drawing on this type of user insight, we help to ensure that products and services go over and above expectations, stay in demand and are perceived to be a level up from the competition.