Salesforce provides a comprehensive and integrated set of cloud applications that can be combined to acquire new business, manage client relationships, communicate in a highly targeted way, support customers, and sell to consumers and businesses. Extensive use of data produced throughout the cycle of interactions enables data-driven and AI-powered decision-making.
About our partnership
Emakina Group has deep expertise in Salesforce Commerce Cloud, Salesforce Marketing Cloud, Salesforce CPQ, Salesforce Integration (formerly Mulesoft), as well as the core clouds of Salesforce (Sales Cloud, Service Cloud). We have over 200 experts with 241 professional certifications dedicated to Salesforce technologies, including 32 architects.
The Group’s agencies have been the first in Europe to deliver multi-cloud Salesforce projects for international players. They proudly serve prestigious clients such as Intersport, Rituals, ECCO, Hema, Chalhoub Group, OMRON, Wolford, Hartlauer, L’Occitane, Yves Saint Laurent and Courir.
Commerce Cloud is packed with features and solutions that will help you build your business and make it grow in record time. Design and build better customer experiences with the following features:
- Unified Shopping Experiences
- Retail Success Community
- AI-Powered Personalization
- Cutting-Edge Digital Commerce
- Commerce Cloud Order Management
- Commerce Cloud Endless Aisle
Salesforce offerse a unified Marketing platform containing different marketing tools that work hand in hand to produce an engaging experience for both consumers and businesses alike. Our team will help you stay at the top of B2B or B2C cross channel marketing.
- Journey Builder
- Email Studio
- Salesforce DMP
- Data Studio
- Social Studio
- Advertising Studio
- Mobile Studio
Sales & Service
Your success is strongly linked to your reputation in a more and more demanding market. Take advantage of the latest market tool to provide a unique and fantastic customer service experience. Let’s our team will give the state of the art to become a multi-channel customer care company.
- Provide Multi-Channel Support
- Enhance Support Quality
- View All Related Data at Once
- Improve Onsite Support Efficiency
- Minimize Cases